General Terms and Conditions of Servic...


This Agreement is entered into between:


2) and any person or corporation, individual or professional, private or public, wishing to receive one or more services from, and hereinafter called the “Customer.”.

Person or corporation, signing on to’s general and specific Agreement terms and conditions in connection with any Service purchased from
Customer ID:
Customer Account for any Service purchased from and giving access to the
management interface.
Research undertaken by at the Customer’s request to identify a malfunction problem of the Service.
Documentation: makes available to its Customer a set of tools and documentation accessible on’s website.
Facilities Management:
Specific service performed by at the request of the Customer and billed to the Customer.
Problem or malfunction encountered with the Service and under the responsibility of The following are considered problems which is liable for: material, network, electrical problems …
Management Interface:
“Manager” space accessible to the Customer on’s website upon identification
by entering Customer ID and corresponding password. Site:’s website accessible at
Personal Data:
Last name, first name, phone number, address, e-mail address, and all other information disclosed by the Customer in the course of its relationship with Also included is information which may be transmitted by to the judicial authorities.
Means all the services provided by in compliance with the Service agreements entered into by the Customer.
Technical Support:
Department in charge of advising the Customer regarding the installation and use of
the Service by supplying the required documentation.

The Customer acknowledges that he/it has checked the suitability of the Service to his/its needs and that he/it has received from all the information and advice needed to enter into this agreement knowledgeably and willingly. The purpose of this Agreement is to define the technical conditions of’s agreement with the Customer.
These General Terms and Conditions of Service, to which will be added, as applicable, specific terms and conditions and/or schedules proposed by, shall be applicable, at the exclusion of all other terms and conditions, including the terms and conditions of the Customer, to all the Customer’s orders of Service from the The services offered gratuitously are also governed by these General Terms and Conditions of Service.

SECTION 2:’s OBLIGATIONS agrees to use all due care and due dispatch to provide a quality Service in compliance with professional standards and the state of the art. only has an obligation of means.

SECTION 3:’S LIABILITY shall not be liable in the circumstances described below:
If the performance of this Agreement, or of any of’s obligations under such Agreement, is barred, limited or disrupted due to a fire, an explosion, a failure in the transmission networks, the collapse of the facilities, an epidemic, an earthquake, a flood, a power failure, a war, an embargo, a statute, an injunction, a request or demand from a government, a strike, a boycott, a withdrawal of authorization from the telecommunications operator, or any other circumstances beyond’s reasonable control (“Force Majeure event”), then, subject to a prompt notice to the Customer, shall be relieved from performing his/its obligations within the limits of this inability to act, limitation or disruption, and the Customer shall be likewise relieved from performing his/its obligations to the extent that his/its obligations pertain to the performance of the obligations thus barred, limited or disrupted, subject to such Party thus affected using its best efforts to avoid or mitigate such failure to perform and to both Parties acting promptly once such causes cease to exist or are eliminated. The Party affected by a Force Majeure event shall keep the other Party informed on a regular basis via electronic mail regarding the prognosis of eliminating such Force Majeure event or of recovering from it.
Should the effects of this Force Majeure last more than thirty (30) days, as of the date of notice regarding such event from one Party to the other, the Agreement may be terminated as a matter of right, at the request of one of the Parties, without any right to compensation for either of them.
Or shall not be liable the Customer causes, for example:

1) a deterioration of the application;

2) the misuse of the terminals by the Customer or his/its clientele, a fault, negligence, omission or failure on his/its part, or non-compliance with the advice given;

3) the disclosure or illegal use of the password confidentially given to the Customer , fault, negligence or omission of a third party over whom has no control or supervision power;

4) a request for a temporary or permanent interruption of the Service from a competent administrative or judicial authority, or upon notice from a third party; or

5) the total or partial destruction of information transmitted or stored resulting from errors directly or indirectly attributable to the Customer.

The Customer acknowledges that authorizes other Service users to install their websites and servers in his/its facilities. shall not be liable in any way whatsoever for damages, costs or losses incurred by the Customer (or by his/its own customers) and caused by another Service user’s act, material or failure to act,’s liability in contract, in tort (including negligence) or by statute, or otherwise, to the Customer (or his/its own customers), concerning performance or non-performance, as applicable, of any obligation created under this Agreement, with regard to any claim, shall be limited and shall not, in the aggregate, exceed the total fees paid by the Customer to under this Agreement in the three- (3-) month period immediately preceding the date on which the claim a rose. In no event shall be liable for any lost profits, or any special, indirect, consequential, Incidental or punitive damages. does not offer any backup for the hosted data. It is therefore the Customer’s responsibility to take all required steps in order to back up his/its data in the event of a loss or deterioration of such data for any reason whatsoever, including reasons not explicitly mentioned hereunder.

The Customer agrees to use his/its power, authority and capabilities to enter into this Agreement and perform his/its obligations as provided hereunder. The Customer agrees to communicate to his/its accurate and updated contact information upon the creation of the Customer Account and each time such information is modified.
The Customer is solely and exclusively responsible for the passwords that are required in order to use the Service. is not responsible for the illegal or fraudulent use of passwords made available to the Customer. The passwords provided are considered confidential. The Customer shall be solely liable, at the exclusion of, in the event of any suspicion that the passwords provided have been disclosed, whether intentionally or not.
The Customer alone shall bear all the consequences of a malfunction of the Service resulting from the use by his/its staff or by any other person to whom the Customer has provided his/its password(s). The Customer shall also bear all the consequences resulting from the loss of such password(s).
The Customer hereby agrees to comply with all legal and regulatory requirements in force, and, more specifically, with those pertaining to software, files, freedom and intellectual property, as well as the rights of third parties. The Customer also agrees to take out all required insurance policies from a well known solvent insurer, in order to cover all damages attributable to the Customer in connection with this Agreement
or the performance thereof.
The Customer hereby agrees to inform within 48 hours of any changes in his/its situation, and with in 24 hours, of any lost passwords.
Whenever contacting, the Customer agrees to clearly describe his/its request in compliance with the terms of use.

5.1. Tools and Documentation provided by makes available to the Customer a set of tools and documentation which is accessible at the following addresses:

This page also includes contact information to reach the staff.
On the same page, makes available to its Customer:

1) a set of documentation and technical guides, designed to provide a better understanding and an easier use of the Service (“Documentation”);

2) communication tools to find out about the condition of’s facilities;

3) contact information to reach’s Technical Support;

4) the Facilities Management’s contact information to obtain complementary services (facilities management, specific intervention …) which will be billed separately.

Preliminary checks:
In the event of Service malfunction, it is the Customer’s responsibility to consult the Documentation and perform the technical tests suggested by
If the malfunction problem encountered persists, the Customer shall have the responsibility of reporting the Incident to
5.2. Incident Reporting Procedure:
In order to report an Incident, the Customer shall complete the form designed for such purpose on the website, then go to the Customer’s Management Interface where earlier tickets of electronic exchanges between the Customer and may be found. The Customer shall open a support request and attempt to provide as much information as possible on the problem encountered to help with the Diagnostic. To this end, the Customer explicitly authorizes and its staff to connect to the Customer’s Service and to perform any operation required in connection with the Diagnostic, with respect to both the hardware and the software. reserves the right to reject any intervention in this regard if notices in its research work that the Customer uses the Service in breach of’s General and Specific Terms and Conditions or of laws and regulations in force. All the exchanges between the parties, and more particularly the electronic exchanges shall reflect Customer’s assent to’s intervention.
5.3. Incident Takeover and Development of Diagnostic shall, in connection with the Incident reporting procedure, carry out a Diagnostic in order to determine the origin and cause of the malfunction problem. If, during the Diagnostic process, concludes that the malfunction is an Incident, namely that it is a problem under the responsibility of, the costs related to the Diagnostic process shall be entirely borne by, in compliance with the Agreement terms and conditions applicable to the Service. The Customer agrees to avoid using the Technical Support service in an abusive manner. reserves the right to refuse to respond to a Customer’s claim if the Customer’s behavior or the frequency of claims is likely to disrupt the normal operations of the Technical Support service.
5.4. Resolution of Malfunction
At the end of the Diagnostic, shall inform the Customer on the cause of the malfunction and indicate which technical solutions will be used to resolve the problem encountered. As previously stated, only has an obligation of means.

6.1. Term
The agreement has for duration the term chosen when the was Service ordered.
6.2. Service Renewal may possibly not renew its Service at the end of the term. shall make every effort to inform the Customer beforehand regarding this and shall delete all the data stored by the Customer on the Service. The Customer hereby agrees to recover all his/its data prior to the end of the Service term.
Breach by the Customer of his/its obligations as defined hereunder, including all activities specifically barred while using services and/or any content specifically barred when using services, and/or likely to result in civil and/or criminal liability and/or likely to prejudice a third party’s rights, shall give rise to’s right to immediately cut off the cable and/or interrupt the Customer’s services, without any prior demand, and to immediately terminate the Service, as of right, without prejudice to any other damages may have a right to claim.
At after the expiration of the Service, for any reason whatsoever, shall entirely delete all the files on the Customer‘s Service. reserves the right to restrict, limit or suspend its services without prior notice nor indemnity if it appears that the Customer uses the services provided for any activity which violates the terms and conditions of the Agreement with or the Service objectives.
The Service may also be restricted, limited or suspended when the specific terms and conditions applicable to a type of Service offered by provide for such sanctions in the event of a breach.
The restriction, limitation or suspension measures shall always be taken in accordance with the seriousness or recurrence of the breach(es), and shall be based on the nature of such breach(es).
The Customer agrees in advance that may restrict, limit or suspend the Service offered if receives a notice in that regard from a competent administrative, arbitral or judicial authority, in compliance with the laws and regulations in force.
Either Party may terminate the Agreement, as of right and without indemnity, in the case of a Force Majeure event lasting more than thirty (30) days. reserves the right to interrupt the Customer’s Service if such Service endangers the maintenance of security or stability on’s hosting platform. shall, to the extent possible, give the Customer prior notice regarding such interruption. reserves the right to interrupt the Service, as needed, for technical interventions designed to improve its operations, or for maintenance procedures within the confines accepted industry best practices whenever possible.
The Customer hereby acknowledges that bandwidth fluctuations and problems with the access provider could cause a gap in the services provided by the, which it would be unable to resolve.
However, the Service shall be restricted, limited or suspended, as of right, by
• if it seems that the Customer is using the services provided for any activity whatsoever which is not in compliance with these General Terms and Conditions;
• in compliance with the applicable Specific Terms and Conditions;
• if receives a notice in that regard from a competent administrative, arbitral or judicial authority, in compliance with the appropriate applicable laws, or from a third party;
• if the contact information in the Customer’s account seems to be false, inaccurate or out of date.
The Customer acknowledges that he/it has checked the suitability of the material and the Service to his/its needs and has received from all the information
and advice needed to knowingly enter into this agreement. reserves the right to monitor compliance with the Service’s terms of use.
The fact that fails to invoke one of the General Terms and Conditions of Service and/or tolerates the violation by the other Party of any of the obligations hereunder shall not be construed as a waiver to invoke in the future any of these Terms and Conditions.
SECTION 11: PERSONAL DATA reminds the Customer that, while providing the Service to the Customer, may keep some of the Customer’s personal data in compliance with its regulatory and judicial obligations. Information such as “last name, first name, mailing address, e-mail address, phone numbers, and IP connection addresses” shall be kept by during the entire Term (As defined in section 6.1) of the Agreement and up to twelve (12) months after the expiration of the Service.
The data transmitted by the Customer shall be kept as long as deemed necessary for evidence purposes. Except as otherwise provided in the Specific Terms and Conditions, shall not disclose nor sell theCustomer’s personal data.

The Customer agrees that his/its personal data may be stored, handled and transferred by to its affiliates, who shall only have access to such data in order to perform essential functions in the provision of the Service, all in strict compliance with the Customer’s privacy rights.
The Customer also acknowledges that may communicate the Customer’s information at the request of administrative, regulatory or judicial authorities.
The General and Specific Terms and Conditions online take precedence over the printed General and Specific Terms and Conditions. The parties agree that may, as of right, bring changes to its Service simply by informing the Customer through an online notice and/or by amending its General Terms and Conditions online. Any amendment or introduction of new options offered shall be posted online on’s website ( or sent via e-mail to the Customer. Notwithstanding the provisions of section 7, the Customer shall then have the right to terminate the Agreement within thirty (30) days of the effective date of such amendments.
13.1 Severability
The invalidity of one of the provision of the Service Agreement entered into with, particularly under a law or a regulation or as a result of the final judgment of a court of competent jurisdiction, shall not invalidate the other provisions of such Service Agreement, which will remain in full force and effect.
The Parties shall, in such cases, to the extent possible, replace the invalid provision with a valid provision consistent with the spirit and object of the Agreement’s terms and conditions.
13.2 Headings
The Agreement section headings are inserted solely for reference purposes and do not have any contractual value nor any specific meaning.
13.3 Specific Conditions and Schedules
The Specific Conditions and prospective schedules are incorporated by reference into the General Terms and Conditions of Service and are necessarily incidental thereto. The combination of all these documents is hereunder referred to as the “General Terms and Conditions.”
The Customer may consult on’s website all the documents incorporated by reference into this Agreement. Such documents are subject to amendments or updates.
13.4 Communications
The server’s date and time shall be relied upon as evidence of the exchange of information by e-mail between the Parties. Such information shall be kept by during the entire Term (As defined in section 6.1) of the contractual relationship between the Parties.
All notices, communications, and demands provided under the General Terms and Conditions shall be deemed to have been validly delivered.
14.1 General

Refund can be made only if any article of General terms and conditions of service was/were not violated. In this case obligates to refund only funds for Full Months of unused services from date of service registration.
14.2 Domain name registration/transfer refund

Refund of registered domains is impossible as client own domain name(s) which was/were bought and he can transfer it elsewhere or leave it with for further managing.
In a case of migration of domain name, obligates to provide client with all necessary information for domain transfer only if the client doesn’t have negative balance on his billing account.
14.3 Shared Hosting

In a case of refund for Shared Hosting Plan, domain registration fee will be taken from refund value. If value of refund will be negative (because of exclusion of Domain Registration fee), then won’t provide any refund and client won’t pay negative balance.

Back to Top

2024 © 2bro Hosting. Powered by 2Bro.
Terms Of Services